Prebuilt Package Monthly Pricing

Ideal for small-to-midsize businesses looking for a reliable, hassle-free managed service to support end-to-end technology needs.



Essential

On-Demand Ticket Support

$75/user

Most Popular

Complete

24x7 Service Desk Support

$115/user

Premium

On-Site Dedicated Support

$155/user

Note: The prices include support for one computer and one mobile device per user. Support for additional computers and mobile devices may incur additional charges. Volume discounts are available.


Maintenance Features

Essential

Complete

Premium

24x7x365 Monitoring, Alerting, & Logging

System Management (network, computer, printer)

Patch Management (network, computer)

Service Plan & Warranty Management

VoIP System Maintenance

Application Maintenance

System Documentation

Remote Control

Asset Tracking



Security Features

Essential

Complete

Premium

Vulnerability Scanning

Anti-Virus & Malware Protection

Secure Password Management



Reporting Features

Essential

Complete

Premium

Monthly Status Report

Quarterly Performance Report

Annual Security Audit



Support Features

Essential

Complete

Premium

Online Client Portal

Online Ticketing System

User Management (AD, Office 365, G Suite)

Annual Budget Planning

Third Party Vendor Management

Service Level Agreement

Optional

24x7x365 User Help Desk Support

On Demand

Hardware Lifecycle Management

Optional

Virtual CIO (Policy, Strategy & Process Development)

On Demand

Dedicated Technical Resources

On-Site Maintenance (Proactive and/or As Needed)







Available for Additional Fees



Optional Support Add-Ons

Essential

Complete

Premium

Cloud Management (Office 365, G Suite, AWS, Azure)

Backup & Disaster Recovery

Device Management (Scanners, Card Readers, etc.)

On-Site Physical & Virtual Server Support

On-Site Physical Phone Support



Optional Service Add-Ons

Essential

Complete

Premium

Cloud Migration (Office 365, G Suite, AWS, Azure)

PBX to VoIP Migration

Physical Office Moves

Business Mergers & Acquisitions

Computer Cloning & Deployment

Hardware as a Service (Haas)

Looking for More Customized Services?

If your needs require additional capabilities or can’t be serviced by the features listed above, please view our Managed IT page to select a more customized bundle of services. Our team of ALLSTARs is ready to tackle your most difficult IT challenges.



Get More Customized Services

FAQs


Do you offer custom Service Level Agreements (SLA)?

Yes. We have three levels of predefined SLA’s that we can attach to any prebuilt package or create a specialized SLA based on your requirements.

Can we upgrade or downgrade our support package?

Yes. We understand that sometimes requirements change. We will work with you to make sure you always have the support package that meets your needs.

Do you offer support for users with multiple computers?

Yes. Our prebuilt packages include support for one computer and one mobile device in the per user price. Support for additional computers and mobile devices is available for an additional fee per device.

Can prebuilt support packages be customized?

Yes. Prebuilt support packages can be customized with our optional support and solution add-ons.


Take the Next Step on Your IT Journey

Ready to get a quote for the prebuilt package that fits your needs? Input your selection here. One of our expert consultants will review your information and follow up shortly to discuss the ideal support package for your business.

Let’s make your IT easy and effective.