Our Engagement Model

Traditional managed services only work on a downhill trajectory. You may experience top-level work during the launch of a traditional engagement, but, over time, the level of service, strategy, and performance you receive will steadily wane. When you choose a managed IT package from ALLSTAR, you’ll enter into our proprietary Client Interaction Cycle engagement model that has been proven to work in innovative small businesses and enterprise environments alike. It’s designed to empower your business with continual technology innovation and improvement – not just a temporary burst of excitement.

Your IT continually improves through our proprietary Client Interaction Cycle.

How the Client Interaction Cycle Works

Our
Engagement

Step 1: Evaluation

The first stage in the cycle is evaluation. We perform a strategic and detailed audit of your security risk profile, current environment and needs, then use our findings to craft the best possible roadmap forward.

Includes:
  • Audit
  • Roadmap

Step 4: Optimization

We continue to optimize your systems over time, benchmarking performance at regular intervals to pursue continual improvement and quickly resolving issues. After reporting, we move back into evaluation as we repeat the entire cycle annually.

Includes:
  • Benchmark
  • Resolution

Communication

Communication is at the center of all our work. We only move forward when we understand your needs completely – and we make sure you understand the path ahead.

Includes:
  • On-Demand Meetings
  • Monthly Reporting
  • Quarterly Review
  • Annual Audit

Step 2: Standardization

With evaluation completed and a roadmap created, we begin to plan the standardization of your systems to achieve enterprise-grade performance and stability. Then we facilitate a smooth transition.

Includes:
  • Planning
  • Transition

Step 3: Operation

With your environment and systems standardized to industry-leading levels of reliability, operation improves. While you will experience fewer issues, we are readily available for support and proactive maintenance.

Includes:
  • Support
  • Maintenance

Step 1: Evaluation

The first stage in the cycle is evaluation. We perform a strategic and detailed audit of your security risk profile, current environment and needs, then use our findings to craft the best possible roadmap forward.

Includes:
  • Audit
  • Roadmap

Step 2: Standardization

With evaluation completed and a roadmap created, we begin to plan the standardization of your systems to achieve enterprise-grade performance and stability. Then we facilitate a smooth transition.

Includes:
  • Planning
  • Transition

Step 3: Operation

With your environment and systems standardized to industry-leading levels of reliability, operation improves. While you will experience fewer issues, we are readily available for support and proactive maintenance.

Includes:
  • Support
  • Maintenance

Step 4: Optimization

We continue to optimize your systems over time, benchmarking performance at regular intervals to pursue continual improvement and quickly resolving issues. After reporting, we move back into evaluation as we repeat the entire cycle annually.

Includes:
  • Benchmark
  • Resolution

Communication

Communication is at the center of all our work. We only move forward when we understand your needs completely – and we make sure you understand the path ahead.

Includes:
  • On-Demand Meetings
  • Monthly Reporting
  • Quarterly Review
  • Annual Audit

Your
Results

Your managed IT package will result in continual technology improvement, driving your organization forward through consistent standardization, ongoing innovation, and dedicated service.

Ready to Take the Next Step? Let’s Price Your Selection


This website is designed to make your journey simple. Here’s what your path forward looks like.





1

Pick Your
Package

Identify the right bundle of services for your business.

2

Preview
Your Engagement

Discover our proven approach to working together.

3

Price Your
Selection

Review your IT needs and get a quote on a perfect fit.

Price Your Selection